At EtripCity, we will try our best to serve every customer. In the case that you need to cancel your orders, you can refer to the following refund policy.
For Hourly Limo Services
Prepaid reservations cancelled more than 48 hours prior to the scheduled pick-up time will be refunded. Between 72 hours and 48 hours, we will apply half penalty. No refunds will be issued for cancellations made less than 72 hours prior to pick-up time.
Note: Penalty amount will vary according to the length and nature of your ordered limousine services.
For Point-to-point Limo Services or Airport Shuttle Services
All cancellations need be applied within 4 hours. No refunds will be issued in other conditions.
For any problem about this Refund Policy, you are welcome to contact us